Frequently Asked Questions
Everything you need to know about shopping with Knock Thrice.
How long does shipping normally take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that certain final sale items and perishables are excluded from this policy.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Knock Thrice ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will prioritize a replacement or a full refund for any defective goods.